This document outlines the terms and conditions of using the website www.ojakhuri.ge. It defines the principles related to site functionality, user responsibilities, data privacy, and interactions between the company and users. By registering on or using the website, users automatically agree to these terms and acknowledge their legal validity.

1. Registration

To purchase products, users must register on the website by providing the following information:

• First name

• Last name

• Address

• Phone number

• Personal ID number

Upon registration, the user is assigned a unique ID number, which can be used to transfer funds from any Visa or Mastercard.

User responsibilities:

• Maintain the confidentiality of their account and password;

• Refrain from using another person’s account;

• Avoid any actions that may harm the functionality of the website;

• Ensure that all information provided is accurate and up-to-date.

2. Purchasing and Payment

• Orders can only be placed by registered users.

• The website accepts orders 24/7.

• Online payments are processed through a secure system to ensure the confidentiality of personal data.

• Orders can be changed or cancelled only before the product is dispatched.

3. Delivery Terms

Delivery Fees:

• Tbilisi — 7 GEL

• Greater Tbilisi Area — 9 GEL

• Other regions — 9 GEL (delivery fee may increase depending on the package and product weight)

Delivery Timeframes:

• Tbilisi — next business day

• Regions — within 3–4 business days

Users are responsible for notifying the company in a timely manner if their delivery address changes.

4. Privacy

• All personal information provided by users is stored on a secure server and accessible only to authorized personnel.

• The company does not share personal data with third parties, except when necessary (e.g., courier service) or required by law.

5. Product Returns and Exchanges

• Products may be returned or exchanged within 14 days of purchase, provided they are unopened and undamaged.

• If the delivered product differs from the website description, is damaged, or has a defect, the company will cover the return shipping costs.

• In all other cases, return costs are the responsibility of the user.

6. Pricing and Promotions

• The company reserves the right to change product prices or cancel promotions at any time without prior notice.

• Price changes do not apply to already confirmed orders.

7. User Responsibilities

• Users must not share false or misleading information;

• Must not use the website for illegal or fraudulent purposes;

• Must comply with the laws of Georgia when using the website.

8. Changes to Terms and Legal Matters

• The company reserves the right to modify these terms at any time without prior notice.

• Any disputes shall be resolved in accordance with the laws of Georgia, under the jurisdiction of the Tbilisi City Court.